Where can I pay my utility bill?
Why was my bill estimated if I have Automatic Reading and Billing (ARB)?
- Broken or disconnected wire
- Bad signal from the meter register
- Read unit not accessible
- The meter stopped working
Is fluoride added to our drinking water?
Can I fish off the sidewalk from the back of the Administration Building?
If I’ve never been late paying my bill, why did I get a notice this time?
Why do I have to pay cash for a turn-off notice if I’ve never had a bad check?
Why do I have to be home when you turn the water back on when I don’t have to be there when you turn it off?
Explain the Customer Service charge.
Why can’t the bill be put into my tenant’s name and responsibility?
At the written request of the property owner the bill can be placed in the tenant’s name. However, the owner will receive a third party notification on the account status. This is done because the ultimate responsibility for the bill rests with the property owner.
How do I know if I have a leak?
If you are currently on metered billing the easiest way to find out if there is a leak somewhere in your home is to check your water meter. Some meters have a leak indicator on the dial face. This indicator resembles a small propeller and if it is turning, even very slowly, the meter is recording water. Click on the link immediately below to view this type of meter and helpful tips on how to determine if you have a leak.
The new Neptune R900i meters have a leak indicator light which can help the customer determine if a leak exists. You will need a bright flashlight to activate the digital read out on the register.
Are there sprinkling regulations for EWW Customers?
For customers of The Erie Water Works, there are no water restrictions of any kind in effect or anticipated. The EWW has sufficient pumping, storage, and distribution capacity to provide all the water needs for all EWW customers. EWW customers may use all the water they want, but are encouraged to use it wisely. The EWW serves the City of Erie, Lawrence Park Township, Wesleyville Borough, Harborcreek Township, Millcreek Township, McKean Township, McKean Borough, and portions of Summit and Greene Townships.